Refund Policy
Customers can return the product within 30 days without any conditions. Please note that the shipping cost for returns will be the responsibility of the customer.
To initiate the process for returns or exchanges, our customers must contact us through the communication channels provided in their contact information, either via phone or email.
Customers are required to include the product packaging, product warranty certificate, and invoice (everything sent in the package) with the returned product. Products returned without an invoice or warranty certificate cannot be processed for return and will be rejected; in such cases, the product will be returned to the customer.
For payments made via bank transfer or EFT, if the return of the product is approved, the relevant invoice amount will be refunded to the bank account within 10 days. If the payment was made using a credit card, the refund process to your credit card account may take between 1 to 4 weeks to reflect.
Warranty Conditions:
At Ateserjewelry.com, we provide our customers with a 2-year guarantee for products purchased from our website. In the unlikely event that any manufacturing defects arise during this period, Ateserjewelry.com assures to repair or replace the product with a new one. Please note that any damage caused by user errors or physical damage is not covered under the warranty. To ensure that your product is protected from user errors, and to receive information about product maintenance, we encourage you to refer to the "Care instruction in FAQ" that accompanies your purchase.
Refund Information:
Address: Osmaniye mah. Cemiyet Sok. Yuvam apt. No 9 D:1 Bakirkoy/ Istanbul
Phone Number: +90531 360 61 64
Please make sure to contact us before returning the product.